When will my order ship?
Orders ship the same day if received before 10am, or or orders received after 10am, the next business day. Business days are Monday through Friday excluding public holidays.
How will my order ship?
Orders ship via Toll or Australia Post depending on best price.
When will my shipment arrive?
After your order is processed and your shipment prepared, you will receive a tracking number. All orders are processed and shipped from our warehouse in the NSW Central Coast. Typically, expect delivery within 5 business days for metro and regional areas. For areas classed as remote and for areas outside of Perth in WA allow up to 7 business days.
Weehoo Australia ships products only within Australia. This warranty applies only to product sold within Australia. For purchase outside Australia, review each individual country’s warranty policy.
Weehoo products are guaranteed to be free of manufacturing defects. Weehoo will replace any defective component or product for 1-year from the date of purchase. Proof of purchase is required.
Return & Refund Policy
Weehoo trailers may be returned in new condition within 30-days of purchase. You must return your purchase in the original carton and pay return shipping. Proof of purchase is required.
Before returning a Weehoo trailer, please contact Weehoo for a return authorisation number so that, once your return is received, Weehoo can process your refund.
Your privacy is important to Weehoo. We understand that you provide information in the course of doing business with us. So that you understand how we operate to protect this information, the following is a description of our policies on collecting and protecting the personal information you provide to us.
Weehoo does not sell, lease or provide your “Personal Information” to third parties. Weehoo does not store credit card information. Weehoo only retains your name, email, phone number, and shipping address.
Weehoo will only use your stored, personal information for financial and tax purposes and for infrequently sending you offers with your consent.
When you provide us with personal information to complete a transaction, we accept that you consent to our collecting your name, email, phone number and shipping address.
You may contact Weehoo at any time via email (firstname.lastname@example.org) or phone (02 4382 4347) to have your information removed from our system. However, basic sales information is required for Weehoo to retain for 7-years, so that Weehoo can authenticate tax filings.
All payments are processed through Stripe Inc. data.Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
Stripe’s payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Stripe’s Terms of Service or Privacy Statement on their website.